FAQs

  1. When will my order be shipped?

Please allow 2-4 days for your order to be shipped

  1. When will I receive my order?
You will receive your order within the estimated delivery times provided by Australia post based on your shipping method. Please note, any delays once it has left our warehouse, are not within our control!
Standard Shipping 5-14 business days- $10
Express Shipping 2-5 days - $12
  1. I changed my mind, can I get a refund?

Refund is only available for products that are faulty or damaged. You can return for a store credit if you change your mind. For more details please see the Returns and Exchanges

  1. How do I return an item?

Contact us at info@jaeandbae.com and we will help you sort out your return!